Computer won't see photos from EOS-1D X Mark II

[BMt]

My Canon EOS 1DX Mark II takes pictures all day. I can view them on the back of the camera But when I try to view them on computer or down load them on computer the pictures are not there.  HELP!

[stevet1]

Bmt,

1) How are you physically moving them from your camera to the computer?

2) Are they RAW or are they jpegs?

Steve Thomas

[BMt]

downloading RAW + jpeg with a card reader.   I've used the same process hundreds of times previously with no problem.

[stevet1]

But,

Hmm.

What kind of computer are you using? Is it a Windows computer, or an Apple?

If it's a Windows computer, can you use Windows Explorer to see if it shows any files on the card at all?

I'm sorry, I'm not familiar with Apple, so I don't know what the process might be in that case.

Steve Thomas

[BMt]

WIndows. I tried downloading on two different Window computers. The file numbers are missing. After not being able to download I took a couple of test pictures. They are on the camera and can be downloaded. But there is a gap of 70 pictures missing in the numbering indicating they have been deleted.  How that could have happened I don't know. I did not delete any pictures today from camera or via computer.

[stevet1]

BMt,

I wondered at the time if perhaps they had been put in a different folder.

Did you create any new folders on your camera?

Steve Thomas

[jrhoffman75]

Can you post a screenshot of the contents of the DCIM folder on the card?