Canon R6 Freezing Up Intermittently

[llehmann]

Anybody else having this problem with the Canon R6 freezing up. It usually starts with the camera not focusing. Its also becomes none responsive to mode changes. The on/off button doesnt work. Opening the battery door shuts it off... but still doesn't fix it. Pulling the battery out usually fixs the problem right away. But again... not always and sometimes it take a few battery removals to get it back up and running. 

This has happened while shooting both photo and video. It happens with different lenses. It happens with different memory cards. I can't recreate the problem on command. The camera works 99% of the time. But at least once a wedding shoot, over the period of 6 hours, It freezes up!

In the video below... I was attached to the Ronin gimbal. But it's happened just shooting photos and without the gimbal. Plus, when I open the battery door and try and turn the camera on/off... it still doesn't work. Has nothing to do with that.

I was on firmware version 1.4
I updated the firmware this week to version 1.5.0.
This problem has been happening for a long time... 8 months. Camera is less than a year old.

Again, at last nights wedding... it froze. 

Here is a video that I recorded when it happened.
1. Focus isn't working. Both back button and touch.
2. Display freezes up. You can still see the audio working.

3. On/off doesn't work.

4. open battery door... nothing works.

5. Pull Battery

[ericchen2002]

I experienced this issue quite a  times now. My firmware is the latest 1.6.0. My solution n is to take the battery out and put it back again and it will work fine again. I didn't realize there are so many people have the same issue until I came across this community, and worst part is Canon hasn't come up a solution. I don't think it should be so picky with batteries (mine is original battery)or cards. It's definitely a bug or flaw.

[ericchen2002]

I've experienced this issue quite a  few times. My firmware is the latest 1.6.0. My solution  is to take the battery out and put it back again and it will fix the issue. I didn't realize there are so many people have the same issue until I came across this community, and  Canon still hasn't found the root cause? I don't think it should be so picky with batteries (mine is original battery)or cards. It's definitely a bug or flaw.

[ericchen2002]

I've experienced this issue quite a  few times. My firmware is the latest 1.6.0. My solution  is to take the battery out and put it back again and it will fix the issue. I didn't realize there are so many people have the same issue until I came across this community, and  Canon still hasn't found the root cause? I don't think it should be so picky with batteries (mine is original battery)or cards. It's definitely a bug or flaw.

[jlfratkin]

Canon is the issue. They need to address the issue to the public, and issue a recall for all R5 and R6 cameras that have issues and replace them with ones that work. I'm so sick of everyone saying "install the firmware update". The firmware update doesn't fix anything! All the issues people listed above, I'd had these during weddings and missed important shots. Thank goodness I shoot with 2nd and 3rd shooters. 

I love Canon and have shot with Canon for 19 years but I agree, when people say toss them in the trash. I had the same DSLR bodies for 11 years and had zero issues with them firing. Ever. I never should have wasted my money on upgrading.

In my 19 years of shooting, I've never had this many issues with any DSLR. It fired every time. Yet Canon is so fast to dump DSLR's to introduce technology that doesn't work right. Now they have the R6II coming out. Is that the "fix" to the broken R5 & R6? 

Last year I was at WPPI and went to CPS. They simply told me no worries its a firmware thing. They updated both bodies. I'm still having the same issues. I was out on assignment all summer in Alaska, and during epic whale adventures, the camera locked up and froze again, needing the battery to be removed. This should NOT be happening at all. 

[jlfratkin]

Canon shouldn't need to replicate any issue, nor should they charge any amount of money for this issue. They have produced hardware that they charge you thousands of dollars for, which has issues. It's a factory problem that's widespread. This isn't just a problem you're experiencing. Thousands if not more are experiencing the same issue. We on this thread are the ones who are becoming irritated enough to do something about it. I feel your pain from your post. I'm with you 100%. The frustration is real. 

[Blackscarlet]

I am currently coming back from work. I work as a club photographer. I have been having major issues with r6 freezing and it just got worse. Sent it to be repaired under warranty, while it was in repairs I ordered an r6 MK2. r6 came back from repair and on first day which was 4 days ago it's started to freeze. this time what was different is I didn't get the error message, so that is going to be sent back again. Fast forward to today. I received MK2 and took it out for my first shoot , and low and behold freezing issues. this time the evf goes all black and so does the back of the screen other times it just does the freezing thing but you can actually switch of the camera. I just don't know what to do. I have literally just had it for 1hr , all my products are canon originals , all up to date firmware. As a club photographer I can't miss my shots due to freezing issues. All my friends in the industry who have both r5 and r6 are having same issue. why is it so quiet and why is there no news report on this? What I have noticed is most of my Issues seem to occur in 3 situations. Lowlight, hot/humid environments and finally moments with flashing background lighting.

[hLrjXJVsqcGtjZu]

I have a feeling it's continous AF that's the culprit. Only had the it a few times, but once I disabled c-AF it sent away. Also drains the battery.

Canon should be much more transparent about, and proof publicly what they have done to reproduce and fix such issues.

For many, their cams are *the* tool to make a living.

[Blackscarlet]

I always have continuous AF of as I hated the sound of the camera searching while I wasn't taking any pictures. The problem with this issue is no one can even pin point what is causing it. This leads to frustrations and the communities inability to try and find their own fix. I believe I prob a software issue,

[Waddizzle]

To All R6 users with this issue. Is your GPS enabled? If so, try turning it off.

If you are shooting within the same building for a client, save your batteries and disable GPS. You only need to grab the GPS coordinates once. You tag the all of the photos in post with the same coordinates.

[jmontygo]

I've been having this problem sporadically and it seems to always happen after I've shot Video. If I shoot a couple two minute videos and then try going back to taking photos it will completely freeze my R6. Turning the camera on/off doesn't resolve it and I have to remove and reinsert the battery to get things working again. My camera is on the latest firmware, but this doesn't seem to make a difference. I'm reaching out to Canon to see if there are known issues. The Camera isn't even a year old so it's frustrating having this happen right in the middle of a shot.