Canon R6 Freezing Up Intermittently

[llehmann]

Anybody else having this problem with the Canon R6 freezing up. It usually starts with the camera not focusing. Its also becomes none responsive to mode changes. The on/off button doesnt work. Opening the battery door shuts it off... but still doesn't fix it. Pulling the battery out usually fixs the problem right away. But again... not always and sometimes it take a few battery removals to get it back up and running. 

This has happened while shooting both photo and video. It happens with different lenses. It happens with different memory cards. I can't recreate the problem on command. The camera works 99% of the time. But at least once a wedding shoot, over the period of 6 hours, It freezes up!

In the video below... I was attached to the Ronin gimbal. But it's happened just shooting photos and without the gimbal. Plus, when I open the battery door and try and turn the camera on/off... it still doesn't work. Has nothing to do with that.

I was on firmware version 1.4
I updated the firmware this week to version 1.5.0.
This problem has been happening for a long time... 8 months. Camera is less than a year old.

Again, at last nights wedding... it froze. 

Here is a video that I recorded when it happened.
1. Focus isn't working. Both back button and touch.
2. Display freezes up. You can still see the audio working.

3. On/off doesn't work.

4. open battery door... nothing works.

5. Pull Battery

[DhandaNot]

Been there and done that. Me too.

[DellaMorte]

Yes to canon RF lenses and EF with adapter. All batteries bought from B&H. Cards read at 170, are Sandisk Extreem Pro. Firmware up to date. Still freezes. 

[DellaMorte]

I’ve heard people send their camera to canon, they keep it for a month and send it back claiming that they can’t replicate the issue. So they blatantly are ignoring it. 

[DhandaNot]

I am using 100% Canon gear.

[tseager]

I should add, my shutter release does not work either. Occasionally, a power cycle will clear the issue, but usually, I must yank the battery once or twice. My camera was sent in for an IBIS issue just a couple months ago and passed all tests. 

[ehost]

Has anyone been able to fix this issue? I bought my R6 about two months ago and I am experiencing freeze-ups every now and then. I might have lost a client because of this very issue. I don't have another spare camera to work. I see a ton of complaints and no solution from Canon after two or three years. I have been doing research and have collected preliminary data on more that 40 R6 owners with the same issue. As 40 being the magical number for a class action to be certified, I am contacting class action attorneys to see what recourses we may have. Maybe none, but one of them told me the case looks promising and with further details he is willing to take on the case. I will create a subreddit soon for this issue alone. 

[kfearlessphoto]

I had to send mine into Canon to have the motherboard replaced on both of my r6's which cost me a couple hundred dollars each plus shipping. Interested in more info if you proceed with a lawsuit. This issue should have resulted in a recall or at the very least free repairs. 

[ehost]

I am sorry to hear that you had to pay for something that clearly should be free, on top of paying for the shipping. Is yours no longer freezing up? How is the repair holding up? Anyway, the more people that writes here, the more data I get for the attorneys. I am gauging the response. 

[kfearlessphoto]

Repairs seem to be doing okay so far. I sent them I believe in January. 

[bp9415]

That seems like it may be the only way for Canon to do anything, but then again, tons of people have had issues with the mirrorless hot shoes too and Canon hasn't helped with those either.