Canon R6 Freezing Up Intermittently

[llehmann]

Anybody else having this problem with the Canon R6 freezing up. It usually starts with the camera not focusing. Its also becomes none responsive to mode changes. The on/off button doesnt work. Opening the battery door shuts it off... but still doesn't fix it. Pulling the battery out usually fixs the problem right away. But again... not always and sometimes it take a few battery removals to get it back up and running. 

This has happened while shooting both photo and video. It happens with different lenses. It happens with different memory cards. I can't recreate the problem on command. The camera works 99% of the time. But at least once a wedding shoot, over the period of 6 hours, It freezes up!

In the video below... I was attached to the Ronin gimbal. But it's happened just shooting photos and without the gimbal. Plus, when I open the battery door and try and turn the camera on/off... it still doesn't work. Has nothing to do with that.

I was on firmware version 1.4
I updated the firmware this week to version 1.5.0.
This problem has been happening for a long time... 8 months. Camera is less than a year old.

Again, at last nights wedding... it froze. 

Here is a video that I recorded when it happened.
1. Focus isn't working. Both back button and touch.
2. Display freezes up. You can still see the audio working.

3. On/off doesn't work.

4. open battery door... nothing works.

5. Pull Battery

[llehmann]

The problem has happened with the ef-rf adaptor as well as with RF-lenses.

Now I usually use the newer LP-E6NH batteries with it. I do have half a dozen of them... so I will have to label them and track which one is in the camera at the time of failure. I don't use a battery grip as mentioned above. The only solution to fix the problem when it happens is to remove and re-insert the battery to get the camera funcational again.

I also use SD-Cards and have a dozen of them. Like the battery, I would have to track which cards are in the camera at time of failure and see if there is a pattern of a specifc card. They are all name-brand Lexar or Sandisk and some are 300/mbs and some are 170/mbs. Again... would have to track the card at time of failure. 

The problem is very sporadic. I use the cameras mulitple times a week and the problem pops up about once a month. 

[Waddizzle]

You didn’t exactly answer the questions.  Are you using all Canon gear, or not?

What brand, type, and capacity is your memory card?  UHS-I?  UHS-II?  Tell me what to go buy so that I can reproduce your issue.

[llehmann]

Yes... all Canon equiptment. Camera, adaptor and lenses both RF and EF.
UHS-II memory cards.

[DellaMorte]

I have two R6's and both have had this exact problem. Using an RF lens hasn't fixed the issue. Having the latest firmware hasn't fixed the issue. It's driving me bonkers. 

[DellaMorte]

I have two R6s and both have this same exact problem. Sending in cameras for repair means that I cannot work. 

[rforgas]

I first noticed this same problem with my R6 about 6 weeks ago and it occasionally has happened since.  It did it again today. I purchased the camera new from Robert's Camera in March 2022.  Today I was taking a video of an insect and when I tried to stop recording the red REC light stayed lit however I was not recording. The camera became totally unresponsive. Even turning off the power button did not turn off the camera. Usually opening the battery door finally turns it off. I have an original Canon battery, latest firmware and a Canon RF 100-400 lens. Today I went online and discovered many are having the same issue. Canon you have a problem. Fix it or I take the camera back to Robert's and trade it in on another brand. I sold my Nikon Z6 and bought the R6. The Nikon did not track auto focus as well but it worked without issues for several years of heavy use.

[Tronhard]

The current firmware version is 1.6.0.   It will contain the previous cumulative updates.

You can find the firmware update page HERE .

[hLrjXJVsqcGtjZu]

Have been experiencing a lot of freezes - black monitor in viewfinder and / or lens error. Turning the camera of does not help. Taking the battery out does and everything gets back to normal.

I figure it's the servo / instant auto focus that confuses the camera / lens when it's hanging upside down on my hip (using a slide strap mounted to the bottom of the cam), but it's just a hunch.

[matttexp]

could be a dji gimbal issue if it's plugged in? 

[Tronhard]

I will repeat the comment that I posted prior to the comments by two others (who by the way should be posting their own threads - it gets very confusing dealing with multiple contributors) who may have different characteristics in their configuration and use of the cameras. 

It is very important to keep the firmware up to date!  The current version is 1.6.0 and that is the last in a series past 1.50.0 - that series included 1.5.1 and 1.5.2 - both of which included significant updates to focusing.  So, if those of you having issues have not updated to FW version 1.6.0 you need to do so.