cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon R5 freeze after 1.5.1 update

mgammal
Contributor

Hi Canon,

After installing firmware 1.5, I was having my R5 freeze regularly with animal eye autofocus mapped to back button focus. I installed firmware update 1.5.1 this weekend hoping it will fix the issue. I went out today to shooting some shore birds. My R5 locked up 3 times in a period of 1.5 hours of shooting, one of the three was was with error E70. In all three cases, turning the camera off/on fixed the issue; this is different from firmware 1.5 freezes, where I had to take out the battery to fix the freeze. 

Please let me know if you need more information about the camera settings. I happy to share them. 

Regards, Mo

57 REPLIES 57

NatalyaP
Product Expert
Product Expert

Greetings, mgammal

I'm sorry to hear about the freezing issues you're experiencing with your EOS R5 after updating the firmware to version 1.5.1. An Error 70 relates to an image related malfunction being detected by the camera. Please provide us with the camera settings, the lens you were using, if any accessories were attached to the camera, and shooting environment.

If possible, please test a different memory card with the camera to see if the same issue occurs. We recommend to format the memory card prior to using it and please note that formatting a memory card will erase all data from the card.

Hi NatalyaP, 

Thanks for your quick reply. To make sure my report is clear, only one of the three freezes was with error E70, the other two were just freezes while trying to acquire focus.

Lens:

I was using is Canon RF 100-500, with only the lens attached to the R5. The lens settings was: IS ON, IS mode 2, focus is set to 3m - infinity. Focal Length was at 500mm. 

Camera setting:

Servo focus

Animal eye autofocus assigned to back button focus

Focus method - was set to Expand Focus Area: Around 

Shutter button set up to metering only

Exposure simulation enabled

Display performance set to smooth

Environment:

Temp: 55 degree (f), around 2:30 PM, partly cloudy skies, subject: Oyster catchers on darker rocks and mallard ducks swimming near the shore, distance to subjects: ~15-45 meters, subjects were side lit. 

I have the settings saved to one of the custom modes, I'm happy to share them over email. 

Regards, Mo

 

Hi mgammal,

When Err70 happens on a camera it would freeze, so the two freezes without the error message could have still been related. The settings you listed are in line with what we would expect. Those settings shouldn't be causing the camera to freeze.

Typically Err70 is related to the camera being unable to write files to or read files from the memory card. I see you mentioned it was happening when you were focusing, but it would still be good to try loading different memory cards in the camera to see if the same thing happen.

If the issue continues the next step would be to attach a different lens on the camera and take some test shots to see if the same thing happens. That way it can be narrowed down to if the issue is being caused by the lens or the camera body. If the error is only coming up when your RF100-500mm lens is attached we would recommend sending the lens in for repair. If the error is coming up regardless of the lens attached and memory card used we would recommend sending the camera in for repair.

If you send the camera or lens in for repair make sure to include a copy of the proof of purchase in the box. The technician will need that to verify the warranty.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

Hi Hazel, 

I will try a different storage card to rule out a card problem. The freeze sequence was as follows:

1. A black out freeze during focusing, with no error message, turn the camera off/on, shoot some more for around 20 mins

2. A black out freeze during shooting, this time with Err70, turn the camera off/on, shoot some more for around 30 mins

3. A black out freeze during focusing, with no error message, turn the camera off/on, shoot some more for around 40 mins

Just more info, both the 100-500 lens and R5 just came back from a second a trip to CPS where they verified they are working correctly. 

Hi Hazel_T any updates to this?
Particularly mgammal's issue where the camera freezes just trying to acquire focus. Not the separate error 70 issue.
Others are reporting the same issue in this post so it's doesn't seem to be an isolated issue.

 

Hi NatalyaP any updates to this?
Particularly mgammal's issue where the camera freezes just trying to acquire focus. Not the separate error 70 issue.
Others are reporting the same issue in this post so it's not an isolated issue.

mgammal
Contributor

Hi Hazel, 

This morning, I low-level formatted a different card from a different manufacture, a 128GB Sandisk, in camera. Tried to focus on a nearby roof -- about 50 meters away. The camera locked up within the first 15 seconds of keeping the back button focus pressed.

Regards, Mo 

Thanks Joseph, 

I actually sent the camera and lens to Canon repair (I have CPS membership) two times already over the last month for inspection/repair; in both cases they returned them with a note that they operating within  spec, and a future firmware will fix the problem, this was before 1.5.1 was released. I saved the settings that I replicate the problem with in case Canon need them. 

Regards, Mo

lindat
Contributor

I would like to add to this thread since I am having similar problems after the 1.5.1 update. I plan to continue gathering information and will contact Canon again. 

1. I am using the R5 with the AF-On button set to center point Servo. The star button is set to Animal Eye detect. The shutter button has no focus function, just takes the photo.  
2. I am using a ProGrade card 128 GB, 300 MB/s R, 250MB W
3. I am using the RF 100-500 lens with the RF 1.4x attached. Prior to installing version 1.5 and then later 1.5.1 I never had issues with the 100-500 causing a freeze. I only had updated to 1.2 and no further. However, I did not have the 1.4x extender at that time. I just began using the extender with version 1.5. 
4. Camera froze about 5 times with 100-500 in 15 min. after 1.5.1 update. It was freezing with 1.5 also.   I was going back and forth between AF-On button and * button. 
5. I called Canon and was ready to send the camera in, but rep told me to try it without the 1.4x attached. I did and went out and took approximately 400 shots with no issue. I went back and forth between the two buttons and all worked very well. 
6. I also tested the 1.5.1 update with the 600 mm f11. Again, no issues and I photographed like I normally do going back and forth between AF-On and * button. I photograph mainly birds. 
7. I tested 1.5.1 with my rf 70-200 f4 and it froze once, same setup.
8. I've never had an Error 70 message. 

I just wanted to add this information now and I will continue to record the performance of the R5 with my lenses until I can decide what needs to be sent in, the camera or the lens, or lens with extender. At this point I do not know.

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!