Canon EOS R5 - Dial Beneath Mode Button Stopped Working

[kjb1155]

In September of 2023, I purchased the R5. About a week ago The dial beneath the Mode button quit working. Any suggestions about how to fix this?

[jaewoosong]

go into the menu -> C.Fn3 page -> Customize Dial -> and verify that the quick control dial 2 is not set to off.

if that doesn't work, you may have to send it in for warranty repair.