Cannot import images to my macbook air from EOS T6i

[MValentin]

Though I have downloaded many images to the same macbook air, fromt the same Canon EOS T6i, I can no longer get the camera to be seen by the computer.  No images will import.  I, of course, do not have the canon software on my mac, because there is no disk slot.  The Canon web site says that I do not need software with OS El Capitan. Canon does not offer web downloads of basic camera software.  I have tried everything that I know to try.  Any ideas? 

[jrhoffman75 · Accepted solution]

You don't need the Canon software, but if you want it you can download from the link I sent you.

If you connect camera and open Image Capture you will get the following:

Select the  circled dropdown and choose the action you wish.

Advice about cable is good. Use the USB cable that came with the camera.

[MValentin · Accepted solution]

There doesn't appear that the cord is damaged, but that makes the most sense.  And yes, mine is a T6s also.  

I'll give it a try.

Thank you.

[MValentin]

It says that I have no camera or scanner selected.

[kvbarkley]

Try a new cable. My T6S works just fine in several computers.

[MValentin · Accepted solution]

There doesn't appear that the cord is damaged, but that makes the most sense.  And yes, mine is a T6s also.  

I'll give it a try.

Thank you.

[jrhoffman75]

Some USB cables are charging only and don't have a data connection. Offical Canon cable is a data cable.

Not to be insulting here, but this happened in another instance - camera won't show up unless cable is plugged in and it is switched on.