10-07-2022 09:53 AM - last edited on 10-07-2022 12:04 PM by Danny
I discovered what I believe is a broken camera part and I'm not sure what to do about it. Picture #2 shows a plastic part that was found loose inside the camera body. Would you agree that the plastic part appears to have a broken tab on the top left? And if so, do you know what this part is called? Would you recommend I try to order the part from Canon and try to put it back myself? Do you know where exactly the part in question fits in the camera (top or bottom)?
10-07-2022 10:01 AM
Hi, atommo67!
So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
10-07-2022 10:40 AM
Sorry - the camera is an EOS 6D. I guess I'm just wondering if I should send it to Canon for repair or if it's an easy part to order and somehow re-attach.
10-07-2022 11:56 AM - edited 10-07-2022 12:01 PM
The plastic part you are holding is the focus screen, and it does not have anything wrong with it .
Normally it is held in place with a clip and is designed to be removed for cleaning or replacement. It should be possible to re-install it yourself. Search out a “Do It Yourself” video on YouTube for instructions how to remove and replace your focus screen.
Example: https://youtu.be/A0polW1Bj3o
If you don’t feel comfortable doing yourself, a good camera store might be able to do it for you.
.
10-07-2022 01:19 PM
Thank you!
10-07-2022 12:23 PM
Buy a new one. They are fragile and touching them with fingers may be enough. With a new one you will also get a decent tool to install it.
10-07-2022 01:34 PM
Canon Knowledge Base - QuickGuide to EOS Focusing Screens
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.