Canon Community

damgood · ‎05-06-2017

First: I am in I.T.. I have Googled & Binged many troubleshooting options, including all possible "turn it off & back on", "plug it into another port", & "reinstall the driver" (yes, there is a driver: the MTP driver). I am on Windows 10 (everything on newest updates)

The camera is simply not there. It doesn't appear in Explorer, none of the software (Bridge, EOS Utility, Lightroom, etc) recognizes that it exists at all. It was working fine, but I joined my work domain which requires making a new user account. After that, nothing. I can't even get the EOS Utility to recognize it over WiFi anymore (that might be due to the domain join, but wired connect should work).

I have tried everythig I can find, including this little nugget: http://bit.ly/2pSeTJl

Please send help & coffee! 😉

Photos: https://flic.kr/damgood
Opinionated Nonsense: https://fb.me/durham.bell

Waddizzle · ‎09-04-2019

On fresh installs EOSU seems to default Wi-Fi or LAN mode. It seems unable to switch to USB by itself.

It needs a kick in the right direction. Even worse is that it does always make shortcut for EOS3. You have to go find it and start it manually.

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"Enjoying photography since 1972."

PaulSoebekti · ‎09-04-2019

Isac:

Uninstall EOS Utility 3 - Reboot computer - and reinstall a fresh EOS Utility 3 copy.

==========================

Here are the steps to create the shortcut of EOS Utility 3 - on your desktop.

1. Hover your mouse on the Start icon (lower left bottom on your screen) and right click.On the sub-menu click on File Explorer.

2. Expand System (C) - (this usually is C:\) and expand Program Files (x86).

3. Expand the Canon folder. Expand EOS Utilty. Click the EU3 folder. The right pane will now show its content

4. Navigate to EOS Utilty 3 and right click to open the sub-menu.

5. Navigate to Senf to - and click on Desktop (create shortcut).

An EOS Utility 3 Shotcut is now created on your desktop.

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Connect your camera using the USB to camera cable. Start EOS Utillity 3 by clicking the shortcut.Download your files to the computer (set up where and what is to be downloaded on EOS Utility 3 program tabs).

Hope this helps.

Paul

Isac · ‎09-05-2019

I am not using the wi-fi card as mentioned in the OP

Isac · ‎09-05-2019

I have manually started the EOS Utilty 3 and ran it (Run as administrator) and this is the result. No Camera detected - all 3 options greyed out. I am giving up on this - it all seems too hard. I have spent enough time trying to get this to work - life is too short.

Isac · ‎09-05-2019

Thanks for the series of steps in your instructions - but not needed. I have been using Microsoft software since DOS days. I have written software, built and sold PCs since the 80's and given computer lessons to 100's of people. I do graphic art, photography and Photoshop editing. This problem is obviously caused by something unknown and everyone has been great at trying to unravel the mystery. I am leaning towards a Windows 10 glitch and hope they can get it sorted. Until then I am giving up on trying to fix the problem. Cheers!

Gadgetmandb · ‎09-05-2019

1; install all eps software onto computer

2; take out the WiFi card with the camera switched off.