12-13-2017 10:25 AM
So I have the 16-35 mark 1, it took a spill this summer. It still works fine, the glass and everything is intact, but the threds to screw filters in got dented in a little. I can still get filters on there, but they don't screw on very well. I contacted Canon about repairing it and they said because it is the mark 1, it is to old to repair. Any suggestions of places to get it repaired?
12-13-2017 11:22 AM
I'd suggest you live with it unless/until you can afford a new lens. You'd never be able to sell a lens that's been dropped that hard, even if it weren't an obsolete model. So in effect you'd be throwing good money after bad.
12-13-2017 01:27 PM
12-13-2017 11:41 AM
Midwest Camera Repair. Google that. They will fix it.
12-13-2017 01:28 PM
05-03-2018 05:34 PM
Hello nicknoyes_photo,
Since we're unable to service the lens, another option would be the Canon Upgrade Program. The Canon Upgrade Program allows you to replace your non-functioning product. All refurbished equipment offered through this program carries a full one year limited warranty.
If you'd like to take part in the Canon Upgrade Program please call our Pre-Sales and Accessories department at (866) 443-8002 seven days a week, 8am to Midnight. Please let them know you have been working with online-support and that your equipment has been deemed out of service life. Please have the serial number of your product at the time of your call.
05-03-2018 08:54 PM
I appreciate the offer. I called when this was fitst posted. They offered a 20 gollar disocount for me. Which honesly doesn't do much for a 2,000 dollar lens.
05-04-2018 12:07 AM
If the repair option doesn't pan out.... Suggest you consider a refurb. mkII or III are both excellent. Very happy with mine, same 1 yr warranty. I had my reservations the first time (first lens).. but no more. Save a few bucks and get the gear you want.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-04-2018 11:09 AM
"...but the threds to screw filters in got dented in a little..."
This really isn't s big deal. They may be able to repair what you have and not need any new parts. I have done it before myself.
Another option. Get a high quality clear lens filter and put it on and leave it on.
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