cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What’s going on with the RF 200-800 backorder

LaneW
Enthusiast

Estimated shipping date was Dec 14.  I ordered through Adorama, and they just say that they are backordered.  Seems to be the same story ordering direct from Canon and other sellers.  What is really going on here?








Canon R5, 80D. EF 100-400 ii, 1.4 ii TC. RF 800 F/11. RF 24-105 F/4
1 ACCEPTED SOLUTION

Apologies for the late response, some health issues and I missed your post.

Actually, from my experience there have been similar issues with other brands, but since their market share is significantly smaller there are fewer voices expressing their discontent.  I'm not disagreeing that this is frustrating, but given these factors impact a lot of other things that are more critical to people's wellbeing - I have seen issues in other contexts with medical equipment deliveries, for example. The first line of my signature is a truth - if your home is flooded, or flattened by a tornado, or you are made redundant and lose your job, a delayed lens will suddenly be somewhat less tragic.

The fact is we have become used to a world of predictability, convenience and fast service.  Well, as factors like climate change (example Panama Canal issue) and conflict (Hormuz Strait bottleneck) start to become more prevalent, you can expect more to disruption to come.  The world has changed a lot since the COVID outbreak - people are more stressed, and that is expressed as frustration, lack of tolerance, political extremism, anger and antisocial behaviour.   We see it a bit on this forum from people who come to rant rather than seek solutions or explanations.

While I do a lot of photography, I am not dependent on any one piece of equipment, and I am not going to get myself in a twist over something I cannot control. I believe photography is more about technique than tech, and since I functioned perfectly well before I knew this or that gear existed, I can continue to do so until it turns up or I consider it economically viable.

I never personally pre-order gear, and usually wait until it has had some field use before purchasing, that way I am not tapping my fingers waiting in anticipation, and it's a lot less stressful.  However, communication is a different issue and I agree that silence in these situations is not golden.  I have worked with multiple large companies and can attest that not sharing bad news is a fairly common human characteristic in business and politics, and there are challenges in doing so when there are major variations.  What if I issue a statement that such-and-such is critically delayed, but some folks get that item right away and then accuse the vendor of crying wolf?  I have seen that happen with weather predictions: predicted bad weather never comes and the agency gets rubbished, so it they be more reticent to issue a warning for the next weather event, and if they don't and it causes strife, they are pilloried again.  Furthermore, as I have also said, it seems to be a cultural characteristic of Japanese society in particular to hold back from the perceived shame of admitting an issue.

All I can say is that if you feel that Canon is acting poorly and think that another vendor will perform better in that context, then I would sincerely suggest moving to them - it's your right as a consumer to vote with your feet.  I shoot Canon, Fuji, Nikon, Olympus and Sony and they are ALL great companies or they would not exist.  Just be aware switching platforms usually costs, so research their performance carefully.


cheers, TREVOR

The mark of good photographer is less what they hold in their hand, it's more what they hold in their head;
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

View solution in original post

90 REPLIES 90

It's a fair enough question. I'm in the same boat and haven't seen any non-reviewer on any of the social media groups I am part of post that they have received their 200-800 preorder. Like with you, Canon USA customer support says they have no further information. Unfortunately, I used a virtual credit card to pay for my purchase set to expire 1/24, and customer service isn't able to update my order payment and I lose my place in line if I cancel and reorder as the only option they gave me, so I'm really hoping 1/24 means end of January and Canon ships by then.

shadowsports
Legend
Legend

Hi LaneW,

Any updates on your order?  I have seen posts elsewhere from users who pre-ordered as you did.  They are receiving their lenses.

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

LaneW
Enthusiast

Lens delivered on Jan 2. Thanks all for your help 








Canon R5, 80D. EF 100-400 ii, 1.4 ii TC. RF 800 F/11. RF 24-105 F/4

shadowsports
Legend
Legend

Wonderful.  Glad to hear it.  Please share some photos when you have a chance.  🙂🙂🙂

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

First try.  570 mm, 1/3200, f11First try. 570 mm, 1/3200, f11








Canon R5, 80D. EF 100-400 ii, 1.4 ii TC. RF 800 F/11. RF 24-105 F/4

Very nice shot! Were you using the RF200-800?

What ISO?

mDougC
Avid Wildlife photographer - EOS R, R5, R5 Mark II, many lenses, LR Classic, Topaz, necessary gadgets

Yes, the 200-800.  ISO was 12800. Pretty low light. Used Denoise in LR








Canon R5, 80D. EF 100-400 ii, 1.4 ii TC. RF 800 F/11. RF 24-105 F/4

shadowsports
Legend
Legend

LaneW,

Awesome!

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

flyingron
Enthusiast

Haven't heard boo on my preorder yet.   No predicted date, just stuck in processing.

 

dianezemko
Apprentice

Hi. I ordered this lens, but through B&H. They also say on backorder but don’t give me an estimated date. Do we know when they will receive the lens’s so they can ship?  I just ordered on 2-9.  Thank you. 

Avatar
Announcements