Repair Status "Suspended"

[jblooo]

I have a lens in the service center under the extended warranty. I checked the status this morning and it is marked as "suspended".

Does anyone know what that means?

Thanks for any info.

[Danny · Accepted solution]

Hi! A repair status of "Suspended" usually means that our Factory Service Center is awaiting the arrival of the necessary parts to complete your repair. If you have additional questions, our Factory Service Center team will be glad to answer them for you. Have your repair number ready and give them a call at 1-866-510-1335. They're open Monday through Friday.

Hope this helps!

[jblooo]

Thanks for the info.