when I attempt to scan I get a message set the pc to start scanning. What does this mean

[Naomi]

Hi hmstoner!

To have a better understanding of your issue, please let everyone know which model Canon product you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your product.

Thanks!

[hmstoner]

The printer is a MG8120b

[Michael]

Hello.

Is the unit being used wirelessly or with a direct USB connection to your computer?

Also, tell us what version of Windows or Mac OSX is on the computer.

For more immediate assistance, please contact us at 1-800-OK-CANON.

[hmstoner]

It is wireless and it is on windows 8.

[Ramona]

Hi hmstoner,

We will want to make sure that the Canon IJ Network Scan Utility is running and that the MP Navigator program is set to recognize the printer when scanning from the operation panel.  To do this, please follow the steps located at the link below:

Setting up PIXMA MG8120B to Scan Using Operation Panel

Hope this helps!

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