pixma tr7520 printer .... 'ending please wait momentarily'

[kanjo33]

after sitting idle for a while, the display says 'ending, please wait momentarily'. the printer is frozen and will not respond to anything. the only solution is to pull the plug and restart

problem started over a month ago. at first it did this occasionally but now it happens 3 times a day or more. 

the printer is about a year old. i am running mac os 10.14.2 on a desktop imac.

i am hoping there is a permanent solution instead of needing to power the printer down and restart several times a day?

[ArthurJ]

Hi Kanjo33,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

We look forward to hearing from you.

[kanjo33]

ok thnx!

[tonyms51]

did you get this fixed? I have the same problem.

[kanjo33]

honestly, i dont recall. but the problem has been resolved for quite some time. i may have called the support line but i've forgotten ... sorry!