need mobile data off? - Selphy CP1200

[mikearead]

Hi

Just got the Selphy CP1200.

Tried it initially in direct Wi-fi mode. Using the Canon app on an android phone.

When I connect to the Selphy Wi-Fi SSID and then try and add the printer I get a message about mobile data is on and needs to be turned off.

The only way I can get the printer added is to turn mobile data off. If I don't the printer is not found.

Can anybody verify that this is correct behaviour?

If so why does mobile data need turning off? Seems an unnesseary extra step.

Thanks

  Mike

[Michael]

Hello.

What app is being used when this occurs?  Also, what type of mobile device are you using?

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[mikearead]

Hi

  > What app is being used when this occurs?  Also, what type of mobile device are you using?

Canon PRINT Inkjet/SELPHY android app

Moto G4 plus

Thanks

   Mike

[Michael]

Hello.

The message appears to be related to certain Android devices. 

Contact your service provider for details about the warning and to see if this can be prevented in the future.

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[mikearead]

Hi

thanks, not sure how it' to do with the service provider , or is this somehow related to tethering (even though it's not.)

Anyhow the service provider are not going to do anything about it. especially given that they are generally usless 🙂

I presume the app triggers the message not the service provider.

Ah well

Mike