mg5320 suddenly stopped printing. Have cleaned nozzles multiple times, including deep cleaning.

[maricota]

mg5320 won't print.  Nozzle check only shows cyan and magenta.  New cartridges, no error messages.  Simply goes through the motions and won't print.  Machine is only about a year old...

[Jessica]

Hi Maricota!

In order to provide you with the proper steps, please let everyone know what version OS (Mac 10.X, Windows __ etc.) you are running on your machine. This way, the community will be able to assist you with a workflow appropriate for your computer/device.

Thanks!

[maricota]

The printer is connected with a usb cable to a pc running Windows7 Professional.  Two laptops connect wirelessly to the printer and also run windows 7.

[Patrick · Accepted solution]

Hi maricota,

Because performing deep cleanings did not get the nozzle test to print correctly, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.