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ix6800 prints blank pages

fertree
Apprentice

My ix6800 only prints blank documents. I can print a test page and it is perfect, but the documents it spits out are blank. I have cleaned heads, removed and replaced inks, unplugged and repluged, and updated to latest driver (Windows 11). I'm out of ideas. Any suggestions? Thanks.

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

Can you attach a copy of the printer's nozzle check and a copy of the test print to your reply. From there we will be able to assist you further. 

We look forward to your reply. 

ikittyi
Apprentice

I'm having this same issue and have done all the same steps to fix. Nothing works. Did you ever figure it out?

Unfortunately, I did not.

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