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i have a ts9521c printer that just quit printing


my ts9521c just stopped printing from my laptop but will print from my iphone. it printed 3 copies and then just quit but will go through the motions of feeding the paper through. i deleted the printer and reinstalled it but still won't work. i must say it started doing this after i tried to print on both sides but i don't think this had anything to do with it. thx for any help


Product Expert
Product Expert

Hi thescot67,

First, a test should be performed of your PIXMA TS9521C.  To do this, please load letter sized plain paper into the cassette and follow these steps:

1.  Please tap the gear icon at the bottom of your printer's display  i_setup.jpg

2.  Tap Maintenance  i_maintenance.jpg

3.  Tap Print nozzle check pattern and then Yes


A test page will print.  Please compare your printout with the example below.

On your page that printed, did a black grid print to the right of |PGBK| ?

Below that, did 2 blue, 2 pink, 1 yellow and 1 gray bar print?


MG6620 Nozzle Check.jpg

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