i found a loose part in my ip8720 printer.

[chasareeno]

I have an ip8720 printer. I found a round rubbery type of gasket near my big black ink cartridge. Now the printer won't recognize the black cartridge. I want to send a picture.

[shadowsports · Accepted solution]

Greetings,

If this is a US product, try calling the Canon Parts Department.  They can probably help you identify the part.

Ordering parts for your product https://share.google/gseBNrDjZswVpRhNL