how do i remove a companies letterhead from my printer?

[Danny]

Hi, pygmy!

So that the Community can help you better, we will need some more information.  Are you referring to a letterhead that's being printed as part of your document, or are you using stationery with a preprinted letterhead on it?  Also, please let us know which Canon printer model you're using, along with the apps you're printing from.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[pygmy]

Model is mg5420. I am just trying to copy things and the. Company letterhead shows up no matter what I do.

[Danny]

Hi, pygmy!

Thanks for the information.  We still need some more information.  Is the company letterhead already part of the document you're copying, or is that letterhead showing up when you copy regular documents that aren't on the company letterhead?

For more immediate help, we recommend talking to our award-winning, all-American tech support team.  They can get to the bottom of this and find you a solution at http://bit.ly/Canon-Support

Hope this helps!