horrible noise with error 5100, MX700

[MWMarchitect]

After error 5100, I have tried resetting the printer, cleaning the tape, clearing any jams.  No luck.  Assoon as I turn on the unit, I get a horrible gear stripping noise with the error message; ink cartridges do not appear when I open the top.  They are hiding over on the left.

[Michael]

Hello MWMarchitect.

Please try the following to see if we can resolve your issue:

1.  Turn the printer off.

2.  Unplug the power from the printer for at least 5-10 minutes.

3.  While unplugged, remove any paper from the unit.

4.  Double check for any obstructions found in the unit or paper paths.

5.  If no obstructions are found, plug the power back in and turn the unit on.

If the error persist, please contact our support group using the "Contact Us" link below for additional assistance with this error.

This didn't answer your question or issue? Find more help at Contact Us.