Printing Issue: PIXMA TS9120 paper jam and grinding noise

[Andie27]

My PIXMA TS9120 won't print and says there's a paper jam. It will feed paper through but when it goes to print the ink cartridge holder thing makes a horrible grinding like noise. I have don't all the troubleshoots for this and paper jam error and it still won't work. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know the exact model printer in the PIXMA TS9100 series. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you

[ttocsmij]

I have a very similar problem with my TS9120. It appears that part of the nozzle cleaning assembly has popped loose and is blocking the print head from returning. This seems very similar to the problem currently being repaired on the TS9020 series. I boxed my TS9120 up because it was unusable. Will Canon be willing to repair my TS9120 also?

[ArthurJ]

Hi,

If there is no paper jam in the printer and you have performed a roller cleaning but the issue persists then the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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