activating the scanning function of the MG2522 on an iMac

[hjpr6ft3]

I have a recently purchased a PIXMA MG2522 . My computr is an iMac. I have tried to activate the scanner

with no success. The necessary driver has been downloaded, but the iMac keeps saying it cannot communicate

with the scanner. the MG2522 connection is with a USB.

[Danny]

Thanks for joining the conversation, hjpr6ft3!

So that the Community can help you better, we need to know exactly which version of macOS is running on your iMac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[hjpr6ft3]

My OS on the Mac is Monterey 12.7.2 and the connection to the PIXMA MG2522 is by USB port.

With the help of Apple Support I found the Canon Support page and downloaded the scanner driver.

A canon IJ Scan Utility 2  icon appeared on the dock, and that's as far as it went!  Clicking on it just

brings up a message that the Mac cannot communicate with the scanner because of a list of possible

wrong reasons like: the scanner is not on or try another USB port. Help!!! 

[ArthurJ]

Hi,

If you only installed IJ Scan Utility, please go back to the support page and download/install the ICA Driver Ver.5.0.0 file as well. Then open IJ Scan Utility and try to scan again. 

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