You are making me very frustrated with your contorted way of communicating.

[sjpop]

You are making me very frustrated with your contorted way of communicating

I tried the suggested procedures. Took out cartridges, replaced them in proper order. Shut off machine. Unplugged machine for more than 10 minutes.

After plugging in machine & turning on, the same error message appeared. It is constant and the machine will not perform in any way including for scanning.

The suggested procedure did not eliminate the error. Your message suggested I go through the "contact us" screen but I've done that twice already.

Not willing to play that dumb game again.

[Tiffany]

Hi Sjpop,

To have a better understanding of your issue, please let everyone know what operating system and equipment you are using. That way, community will be able to assist you with suggestions appropriate for your product.

Thanks!

[rgabby]

I think CANNON is a RIPOFF NO SERVICE