03-30-2023 10:32 PM
With my Pixma TR8520, it prints big black boxes over around half of the image when I scan or copy from the flatbed. When I print from my computer or use the document feeder, it's not a problem. I have updated my firmware. Any suggestions?
04-03-2023 01:50 PM
Hi,
If black boxes appear during scanning or copying that means there is a issue with the scanner element inside the printer and it would need to be replaced.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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