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Ts9520 printer stopped printing

Sbgo
Apprentice

Printer was working fine. then printed but very little of the page. I did nozzle clean and nozzle check and it printed most of that. If I tried to print something from the PC or make a copy I get absolutely nothing. Tia for any help

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Does your nozzle check look like the example HERE? If the grid is missing on the nozzle check, that is the reason no text is printing. 

I would recommend another deep cleaning but if that does not resolve the issue and the nozzle check does not match the example, your printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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