06-09-2014 04:13 PM
I'm getting this message on my printer (MG7120), but have no idea what it means.
07-21-2017 12:14 AM - edited 07-21-2017 12:16 AM
Ramona, thanks,your instructions worked and were easy to follow.
10-16-2017 12:58 PM
Well done, Ramona! Your instructions still work in 2017!
01-08-2018 05:06 PM
Am using Android and chrome.
How do I find set up to update firmware?
01-08-2018 05:07 PM
How do I tap tab SETUP on mg7700? Can't see it
01-08-2018 05:13 PM
How do I tap tab SETUP on mg7700? Can't see setup
01-25-2018 09:01 PM
03-13-2018 07:24 AM - edited 03-13-2018 07:26 AM
03-26-2018 10:02 PM
Thank you for the clear instructions. Easy to do once I knew what to do.
04-16-2018 10:42 PM
I was able to follow the clear instructions, but it failed to download the update. I got the message: "Failed to Update, See Manual".
Then the next screen says: "Support Code B204". "An error has ocurred. The printer needs repair. Turn the device off and unplug the power cord from the power supply. Then see the manual and contact the service center."
The manual just says that error code B204 means take it in for repair. Is there anything I can do at home? Is it even worth repairing or just buy a new printer?
05-02-2018 04:39 PM
Hi nevamae,
To access the Setup menu, swipe the touch screen from left to right. The Setup icon will appear, and you can continue with the firmware update.
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