TS9521C prints wirelessly but does not connect in scan mode

[michaeljbolte]

This seems to be a common complaint, but I have not come across a solution.

Just set up TS9521C. Prints fine from my computer via the wireless network, but running the IJ Scan Utility I get this error:

Cannot communicate with scanner. Possible reasons:
- Scanner is turned off.
- (If using wired LAN connection) It is disconnected from wired LAN.
- (If using Wi-Fi connection) Signal strength is poor due to obstructions.
- (If using USB connection) USB cable is disconnected.
- Other software or another user is using the scanner.

Please check and try again.

None of those things are the problem.

I downloaded the latest version of IJ Scan Utility. Still have the same problem.

Macbook Pro with OSX 10.13.6

any suggestions?

[Patrick]

Hi michaeljbolte,

Please open the IJ Scan Utility.  In the upper right corner, please click the Refresh button.

Select your TS9520 series from the list and then attempt to scan.

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

[abrayome]

no refresh button on ijscan

[ashishuts]

Hi, were you able to solve this problem. I have started encountering the same problem with my printer. I am able to print but it is not getting recognized for scanning. Will highly appreciate your response. Thanks.

[NDLYA97]

Hi,

I recently got this printer as well and was getting the same error message. I ended up fixing the problem for myself and hope it helps anyone else. The computer I use runs Windows 10.

I went into the wi-fi settings for the network I was currently connected to and changed my "network profile setting" from "Public" to "Private". If this doesn't help it could possibly be a firewall issue and may need actual IT support to give access somehow.