03-09-2023 03:56 AM
I just bought a set of brand new Genuine Cartridges and installed them. Once I did a little red x appeared on them in the printers menu and kept showing the old ink levels. I try to print and it's just blank please help me to get my printer to register these brand new genuine cartridges.
03-09-2023 10:05 AM
Greetings,
If not already done, please power cycle the printer. Next, please review the following article for ink tank replacement.
Canon : PIXMA Manuals : TS9100 series : Replacing Ink Tanks
Things that might keep the new cartridges from being detected:
Failing to remove the protective tape
Installing the wrong cartridge into the incorrect slot
Not fully inserting / seating the cartridge(s)
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.