03-09-2023 03:56 AM
I just bought a set of brand new Genuine Cartridges and installed them. Once I did a little red x appeared on them in the printers menu and kept showing the old ink levels. I try to print and it's just blank please help me to get my printer to register these brand new genuine cartridges.
03-09-2023 10:05 AM
Greetings,
If not already done, please power cycle the printer. Next, please review the following article for ink tank replacement.
Canon : PIXMA Manuals : TS9100 series : Replacing Ink Tanks
Things that might keep the new cartridges from being detected:
Failing to remove the protective tape
Installing the wrong cartridge into the incorrect slot
Not fully inserting / seating the cartridge(s)
~Rick
Bay Area - CA
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