03-08-2023 07:21 PM - last edited on 03-09-2023 08:47 AM by Danny
Why is my printer not printing the correct color? I just put brand new ink cartridges in it.
03-08-2023 07:25 PM
Have you run a nozzle check?
03-08-2023 07:30 PM
Yes. I also prompted the printer to clean as well & it’s still printing like that.
03-09-2023 07:07 AM
1. The nozzle check printed correctly?
2. Did this file print correctly before you changed the ink?
3. Were there any changes between when it printed correctly, like an operating system update.
4. Do other files print OK?
5. What printing software? Can you post a screenshot of your setting page?
03-09-2023 08:39 AM
Attached is a picture of the nozzle check & the printer that I’m using. It was doing this before I changed the ink cartridges as well so I thought it just needed new ink but it has continued to do it. It was working fine a few days ago for this same file. I haven’t tried printing another file
03-09-2023 08:31 AM
Hi, carollwalkerr!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03-09-2023 03:51 PM
I can't teel from your screenshot, but here is what a good nozzle check should look like.
Try another file and see if that prints OK.
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EOS R5 Mark II - Version 1.0.2
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EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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