TS9120 Printing Blank Pages

[JB9120]

Different issue than I have seen elsewhere.  Prints test page and all colours/black when performing ink and head tests but prints blank pages for all print jobs (any program).  Tried unplugging for 60 sec.  Did multiple deep cleanings, replaced ink cartridges that were somewhat low.  Confirmed firmware is updated. Has worked perfectly for years and suddenly stopped working, hadn't changed anything that I know of.

Hoping someone has some ideas.

[ArthurJ]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[ArthurJ]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[JB9120]

Thanks Arthur.  It doesn't seem like it needs to be replaced.  I have done further testing and adjusting and now all colours work except black.  Has anyone else encountered this?