2 years of no problems printing CD's and DVD's...now, I cannot get the printer to accept the CD/DVD tray. Anyone else out there have this problem and solved it? I'd love to hear your solution. At this point I feel I've done everything that could be done short of taking the thing apart and replacing sensors for the reflectors on the CD/DVD tray.
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the issue persists, there may be a issue with the sensor and the printer would require service. Since the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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