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TS8120 PG BLACK NOT PRINTING

hehe123
Apprentice

Hello, 

 

I have a TS-8120 and the PG black just randomly stopped printing. I have done the cleaning, deep cleaning and taken out the printhead to clean already. Nothing has worked. Any answers?

Is the printer broken now? 

 

Thank you

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the cleanings did not resolve the issue, the printer will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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