TS6020 Borderless Printing

[frustrated13]

The largest I can get my printer to print borderless is on a 4x6.  The Specifications on Canon's site say8.5 inches.  Is anyone able to help me?  Please!

https://support.usa.canon.com/kb/index?page=content&id=ART170276

Print width

8 inches/203.2 mm

(for Borderless Printing: 8.5 inches/216 mm)

[Hector]

Hello Frustrated13,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to help.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What type of letter sized paper are you trying to print on?

[frustrated13]

Thank you.

MAC Version 12.5

8.5x11 Letter paper

[frustrated13]

Wanted to follow up.  

MAC Version 12.5

8.5x11 Letter paper

[jrhoffman75]

This may not be related to your issue, but Canon has, over the past few months, completely overhauled their website to a standardized format. In the process a lot of information has been lost (or at least I can't find it).

The product pages used to have specifications and included all the footnotes. 

For borderless printing Canon lists a Footnote 5.

Sometimes those footnotes explain why a certain feature isn't working under certain conditions.

[frustrated13]

Thank you.  Yes, I searched for the footnote and couldn't find it. 😞