09-07-2023 11:45 AM
I have the control to print only B/W. It has worked for 6the last 3 or 4 years that way. It was printing a 5 page document. The first four were fine. The 5th was blank. The ink levels showed a low so I replaced both. I got a display on the printer dashboard confirming they were installed.
The printer runs but the pages are blank. I ran clean and deep clean. Also ran nozzle check and tired printing as color. Then returned printer settings to B/W. None of that foxed the problem.
I opened the cover and confirmed that the cartridges are properly set. But I notice there is a right light at those two new black cartridges.
Suggestions for fixing, please?
09-11-2023 01:48 PM
Hi,
Could you take a picture of the 2 black ink cartridges and attach it to your next reply.
We look forward to hearing from you.
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