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TS5020 not printing test page correctly on first time start up


Hello Support,

I am at the point in the start up of my new TS5020 where the test page gets printed.


My test page looks nothing like what I see in the instruction manual or on any YouTube videos for this printer.

I tried printing the test page twice with the same results.


Here is a link to a picture of what I am getting:


I haven't gone any further in the installation process so I need to know if what I am seeing is correct or what my next steps are to fix this problem.



Steve in Central Vermont


Product Expert
Product Expert


Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

I sent that printer back and ordered another one.

That set up worked flawlessly. I didn't have any problems with the installation or when i got to the part where I needed to print the test sheet for the print head alignment.


All is well now.....

click here to view the gallery