PIXMA MX472 Documents not printing properly, photos are OK

[TabithaMulkey]

pixma mx472 printer only printing correctly from mobile app using photo print if i try printing a document it has vertical blank or white lines if i screen shot the document on my phone use canon print app go to photo print then print settings choose paper size letter 8.5 X 11 media type photo paper the document prints perfect its just really inconvenient 

[Danny]

Thanks for joining the conversation, TabithaMulkey!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[TabithaMulkey]

I have Google Pixel 7 Pro Android version 15 and Canon Print app version 3.3.1

[Patrick]

Hi TabithaMulkey,

First, please make sure that your ink cartridges contain ink and are genuine Canon ink cartridges.  The following ink cartridges are compatible with your PIXMA MX472:

PG-240 black
CL-241 color

PG-240XL black
CL-241XL color

PG-240XXL black

Next, please follow the steps in the manual to perform printhead cleanings and print a test page:

https://ij.manual.canon/ij/webmanual/Manual/W/MX470%20series/EN/BG/bg-maintenance1100.html

If the issue persists, please clean the encoder inside of your PIXMA MX472:

Check / Clean the Encoder Film - PIXMA MX472

Please clean the encoder again if the lines still appear on the printed page.

If the lines still appear after following all of the suggestions above, your PIXMA MX472 would require service.  If your PIXMA MX472 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX472 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX472 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[TabithaMulkey]

On February 03, 2025 I purchased a new printer at Walmarta Canon Pixma TR4722 for 69.00. Wish I had known about the upgrade discount prior to purchase.