TR8620a only printing yellow and black

[khenderson1]

I just set up my brand new TR8620a printer and it will only print in black and yellow.  The ink cartridges are installed properly. 

[ArthurJ · Accepted solution]

Hi,

Please click HERE for the steps to perform a nozzle cleaning. The article will also cover how to print a nozzle check and a deep cleaning if the regular cleaning did not resolve the issue. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[jrhoffman75]

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@khenderson1 wrote:

I just set up my brand new TR8620a printer and it will only print in black and yellow.  The ink cartridges are installed properly. 

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Check the other cartridges and be sure all the clear plastic wrapping has been removed. There is a little vent hole at the rear of the cartridge and if the hole is blocked ink won't flow.