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TR8620 only printing with green and yellow?

borasantana
Apprentice

Hi all, 

My printer started to only print in green and yellow hues out of the blue. I've done the nozzle check, and the M hues are printing blank (I'm assuming that is magenta and pinks). I have done the cleaning 3x and the deep cleaning 1x and still no luck. Any other things I can try? I feel like I'm going through so much ink doing the cleanings, ugh. 

Thanks 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the cleanings did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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