TR8520 pinter message set the PC to start Scanning

[gtownann]

Cannot scan using printer buttons.  Works fine to copy and print.  When trying to scan on printer, get message

"set Printer to start Scanning"  I can scan from the computer by going into the scan utility.

This is a new computer.  

[Patrick]

Hi melimeg,

Please try the following:

 1.  Click on the Windows Start button in the lower left corner.

 2.  In the list of programs, click on the Canon Utilities folder.

 3.  Click on the IJ Scan Utiltiy to open that program.

 4.  Once the IJ Scan Utility is open, please click either the Document button or the Photo button.

Are you able to scan?

If you are, for more informaiton regarding the IJ Scan Utility, please use the following link:

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR8500%20series/1.1/EN/SU/Top.html

If you are unable to scan, please let us know the exact wording of the error message that you receive.