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Setup quit unexpectedly (Mac)

KayRaj
Apprentice
Hi,

Not sure if it is a Canon or an Apple issue but I’m taking my chances here.

I just bought a PIXMA TS3322, and I can’t install the helper to connect the printer to my home wifi/computer (MacBook Air).

What I did:
- Turned the printer ON. Pressed the DIRECT button and got the wifi symbol and the horizontal bars on the printer screen flashing
- Downloaded the helper, started the setup.
- Went through acquiring info on the last software and the license agreement
- ISSUE: upon accepting the license agreement, the setup just quits unexpectedly.

What I tried to do:
Turn OFF the computer firewall and allowed apps downloaded from anywhere. Still no luck.

How can I fix this ? Thank you
1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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