MX472 - Scanner only scans in sections?

[Rchey]

I'm trying to scan a few documents as pictures with my Canon MX472 and it's scanning my document in sections. For example, instead of scanning the entire document as one photo, my document gets split into two or three different pictures. Anyone know how to fix this?

[Jenine]

Hi Rchey!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666), Monday to Friday, excluding holidays.

Thanks!

[merrymary247]

Are you using the IJ scan utility? Are you selecting Auto Scan, Document Scan or Photo Scan?
Depending on what you're scanning, if you are choosing auto-scan, it may not work correctly. I'd choose document scan if you want it to be a PDF or photo scan if you want it to be a jpeg.

[jamespel]

Hey Rchey, looks like you got a lot of help here? I have the same issue. It would be nice if Canon supported their products, but unfortunately they sell them, but they don't support them.

[ArthurJ]

Hi,

So we can best assist you, please let us know the answers to the following: 

1. What is the model of your printer?
2. What version of Windows or MacOS are you running?
3. Are you using IJ Scan Utility? 

We look forward to your reply.