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can't install firmware update

slmer
Apprentice

I am trying to install the firmware update, and followed the instructions I found on a Canon post.  Everything seemed to be working fine and it was downloading, then all of a sudden the computer shut down, only to restart and give a message that the update could not be completed and to refer to the manual.  ?????

3 REPLIES 3

Tiffany
Moderator
Moderator

Hi Simer,

So that the Community can help you better, we will need to know what model equipment  you are working with and the Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x) .


Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

I'm using Canon MG6620 and WindowsVista.

You can initiate the firmware update directly from the printer's operation panel. Link below has great instructions.

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...
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