Scanned photo thumbnails appearing as a question mark
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03-29-2017 04:58 PM
My Canon MP230 scans PDF documents no problem, however when I scan a photo it shows up as a question mark in a grey square (in my image garden). No photo to be found.
I have tried scanning through both My image garden and Canon Quick Menu - I use a Mac.
Last scanned photos over 6 months a go with no problem so not sure what I have done!
Unable to find this informationin the manuals or forum that suits my issue
Thank you for any help you can offer.
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03-29-2017 05:10 PM
Hi, Venti3.
Which version of the Mac operating system are you running?
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
Thanks!