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Recent MG5420 selective printing

Hovi
Apprentice

After more than 2 yrs of trouble free use, I cannot print from a wordprocessor - Libre Office, in this case. However, if I capture a page of text with the snipping tool that windows provides, save the image as a jpg file, open it with PS Elements, I can print the captured image. I can also print maps directly, e.g. from google maps. I have tried cleaning, deep cleaning and print head alignment.

Will welcome any suggestions.

Hovi

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

It appears that the black ink is not printing properly.  Try performing 2-3 cleanings to see if this helps.

 

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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