02-17-2016 03:48 PM
After more than 2 yrs of trouble free use, I cannot print from a wordprocessor - Libre Office, in this case. However, if I capture a page of text with the snipping tool that windows provides, save the image as a jpg file, open it with PS Elements, I can print the captured image. I can also print maps directly, e.g. from google maps. I have tried cleaning, deep cleaning and print head alignment.
Will welcome any suggestions.
Hovi
02-19-2016 02:15 PM
Hello.
It appears that the black ink is not printing properly. Try performing 2-3 cleanings to see if this helps.
If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.