Scanning does not work on a PIXMA 6220

[lgjorgensen]

I'm in the US and have the same problem with my Pixma TS6220.  Code:2,140,3.  The official Canon explanation for the code in troubleshooting doesn't tell me anything I can use.  Please explain what I need to do and how to do it.  Assume I don't know anything about the printer beyond how to set up, use, and replace ink.  Thanks!

[Patrick]

Hi lgjorgensen,

On the display of your PIXMA TS6220, does an error appear?

What version of Windows are you using?  If using a Mac, what version of OSX is installed?

Are you using your PIXMA TS6220 wirelessly?      or with a USB cable?

[lgjorgensen]

There is no error message or symbol on the TS6220 screen.

Using Windows 10.

Using Pixma T6220 wirelessly.

Question not answered yet.

[Patrick]

Hi lgjorgensen,

The first step would be to reinstall the driver.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon TS6200 series and left click on Remove device.  Repeat until all TS6200's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon TS6200 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

 2.  Click the Select button next to "TS6200 series MP Drivers Ver.1.02 (Windows)".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "md__-win-ts6200-1_02-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.

If you are able to print, then please open the IJ Scan Utility and attempt to scan.

[lgjorgensen]

This process did not work.  I was able to print, but still got the Code:2,140,3 error when I attempted to scan.

[Patrick]

Hi lgjorgensen,

Do you have security software installed on your computer?

If so, what is installed?