02-24-2020 05:11 AM
I have a MG6850 multifunction Canon printer. Recently the Canon IJ Scan Utility has misfunctioned. I can scan the first page of a document without problem, but when I want to scan a second page of the same document by clicking on "Scan" in the small dialogue screen I receive the message "Failed to open a session on the device". I have re-downloaded and installed successfully the scanning software using mcpd-mac-mg6800-16_04_1_0 ea21_3.dmg installer software, but it has not resloved the problem.
I am using a MacBook Pro with Mac OS Catalina 10.15.3
Can anyone help me, please?
02-24-2020 07:27 PM
I was able to scan using the preview scan method. Thank you so much.
02-24-2020 05:07 PM
01-16-2021 04:30 PM
Having problems with Scanner Lite using Apple MacBook Pro and Big Sur. Keep getting error stating that the scanner softtware can not find the scanner. Suggesting a wifi issue. However the printer in print mode funtions correctly.
Down loaded the latest drivers from canon website for BigSur version 11.
01-16-2021 04:33 PM
The printer is an MG3620
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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