Pixma ip7250 magenta not printing

[coombesy4]

I bought a brand new printer yesterday. It will not print magenta although all cartridges are NEW, FULL and GENUINE Canon.

Nozzle check showed no magenta was reaching the page at all. I have tried cleaning twice and still notning. Is the cartridge faulty or is the BRAND NEW Canon printer that is faulty?!

Thanks for any help 🙂

[Stephen]

Hello, coombesy4!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[jrhoffman75]

Check that any plastic that the ink cartridge was wrapped in was fully removed. Some cartridges have a tiny vent hole on the top and incomplete removal of wrapping can block that hole.