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Pixma iP100 has intermittent paper jams.

paparoy007
Apprentice

One time the paper jams & the next time it doesn't.  Using plain paper, 24 lb.

1 REPLY 1

Ramona
Authority

Hi paparoy007,

 

Performing a roller cleaning on the printer may help the paper feed through more consistently.  To perform a roller cleaning, please follow the steps below:

 

  1. Make sure that the printer is on, and then remove any paper from the Rear Tray. 

  2. Hold down the <RESUME/CANCEL> button until the Power lamp flashes green three times, and then release it immediately. The Paper Feed Roller will rotate as they clean. The Power lamp is flashing green while the Paper Feed Roller is rotating. The Power lamp is lit green when the Paper Feed Roller finishes rotating. 

  3. Repeat step 2 twice. 

  4. Make sure that the Paper Feed Roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray. The roller cleaning requires three sheets of A4 or Letter-sized plain paper. 

  5. Set the Paper Thickness Lever to the right. See Paper Thickness Lever. 

  6. Hold down the <RESUME/CANCEL> button on the printer until the Power lamp flashes green three times, and then release it immediately. The paper cleans the Paper Feed Roller as it feeds through the printer. 

  7. Repeat step 6 twice.

  8. If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the Paper Feed Roller (A)located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, the printer may require service.  Please click on the Contact Us link below to obtain servicing options.


This didn't answer your question or issue? Find more help at Contact Us.

 

 

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