08-24-2019 12:24 PM
I got this printer back in May and had no issues with it until recently. I typically leave it unplugged when I'm not using it. The other day I plugged it in and it won't power on. The power light comes on, but the display doesn't, I'm unable to print and I also can't ping the printer from the command line. I found the manual and followed the "won't power on" troubleshooting (unplug it and plug it back in) and had no change. I've tried different outlets and have confirmed other devices work on those outlets. I tried to submit a repair request, but after I enter the serial number and everything, the Canon site takes me a page with a picture of people in an office, a cancel button, a back button, and a non-functioning continue button. There doesn't seem to be a support email, and I personally work in tech support so I'd rather do just about anything than get home from being on the phone troubleshooting all day just do to do it so more. Their support number doesn't have weekend hours. Does anyone have any ideas on what I can do about this short of taking the printer out back Office Space style and never purchasing Canon products again? I was very happy with this printer up until now.
08-27-2019 12:36 PM
Because your PIXMA TS9120 does not power on and it is still in warranty, please call us so we can send a replacement unit to you.
To contact a Technical Support Representative, please use the link below:
07-03-2020 08:23 AM
I'm having the same issue as greze. I bought mine in August of 2019 and it worked flawlessly until 2 days ago when I got an error code 6831 that I was not able to clear. The light is on at the top of the power light but no display and it is not discoverable on my network. Is the only resolution to call tech support?
07-05-2020 02:24 PM
I have the same issue - my TS9120 unit will not turn on.
How do I get a replacement?
07-05-2020 02:32 PM
I bought this product at Amazon exactly a year ago - on July 5, 2019. It worked fine until today, and now it will not turn on at all - completely dead.
Please let me know how I get a replacement under warranty.
07-06-2020 01:04 PM
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
01-22-2021 02:15 PM
I have the same issue. I spent one hour waiting for support on the phone yesterday, and there is no chat support for it.
01-22-2021 07:17 PM
They ended up sending me a new printer since there was no fix for mine. Thank goodness it was still under warranty.
02-12-2021 12:33 PM
I was out of the warranty for a month when this happened. The best I could get was a discount for another Canon printer, which I will certainly not be using.
07-03-2020 10:02 AM
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